Refund policy
At AIRFLO, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
30-Day Return Window
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You may request a return within 30 days of receiving your order.
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To be eligible, the item must be:
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Unused and in the same condition you received it
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In its original packaging (where applicable)
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Refunds
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Once we receive and inspect your return, we will notify you by email.
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If approved, your refund will be processed back to your original method of payment.
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Refunds may take 5–10 business days to appear, depending on your payment provider.
Exchanges
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If your product is defective or damaged on arrival, we will offer a free replacement.
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To arrange an exchange, please contact us at sales@airflo.online with your order number and details.
Non-Refundable Items
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Gift cards and downloadable digital products (if offered)
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Items returned after 30 days from delivery
Return Shipping
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If the return is due to a fault with the product (e.g. defective item), we cover the return shipping cost.
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If the return is due to change of mind, the customer is responsible for return shipping.
How to Start a Return
To initiate a return, please email sales@airflo.online with your:
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Order number
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Reason for return
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Photos of the item (if defective/damaged)
We will provide the return instructions.